EMI Disc Problems - Questions and AnswersEMI is introducing new disc formats in response to dramatic growth in piracy of our products. In isolated cases, certain playback problems have been encountered with these disc formats. This FAQ below aims to help users solve any such problems.
Problem Reporting FormPlease read the FAQs below as these will help you with the most common playback problems. If you do not find the answer to your problem below please fill in our Problem Reporting Form:
EMI Content Protection Problem Reporting Form -
Why is content protection used on music discs?
How do I know if a disc is content protected?Why can't I make a copy of this disc?What software is required to play the content protected disc?Why doesn't the music player start automatically when the disc is inserted into my PC drive?Can content protected discs be played on car players? DVD players?Can I export tracks to my iPod?To which portable devices can content protected tracks be exported?Burning copies on older drives.Does content protection technology track information about my PC?Why do I see unexpected mouse movements when I use a content protected disc on a PC?Is the protected disc compatible with Windows Media Player (WMP) 10?This disc does not play on my CD player.-
Question:
Why is content protection used on music discs?
Answer:
EMI is using content protection technology to manage the issue of unauthorized copying and distribution of copyrighted music. In recent years the potential of each record we release has been undermined by the increase in piracy. As a result we are forced to protect our rights and the rights of our artists. Whilst using content protection software to inhibit mass copying, we also recognize that people want to listen to their music in many different environments. This new technology enables you to make authorized copies of the disc for personal use and enables you to create digital copies for your use and enjoyment in digital players
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Question:
How do I know if a disc is content protected?
Answer:
All content -protected discs are clearly marked to inform users that the disc incorporates copy control technology, and that there are minimum system requirements for playing the disc. Check the disc cover or the actual disc itself for a message on protection
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Question:
Why can't I make a copy of this disc?
Answer:
You can make a copy of this disc, but you need to do so through the on-disc player. This disc is content protected, and is designed so that unauthorized copies cannot be made. To access the burn functionality on the player, simply insert the disc in your computer and wait for the player to automatically launch. Next, click the Burn Disc button to first install burning software, and to then perform the burn. Note: The on-disc player does not currently work on the Macintosh computer due to Apple's proprietary software. We are currently working with Apple to find a solution.
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Question:
What software is required to play the content protected disc?
Answer:
The following minimum software is required to run the on-disc player:
- Windows 2000 -- WMP 9 or higher
- Windows XP -- WMP 8 or higher (Save Album and Burn CD require WMP 9 or higher - CDS prompts consumer to upgrade WMP if required)
- Windows 98/ME -- WMP 7.1 or higher (Playback only - Save Album and Burn CD is not available on these OS)
- Internet Explorer 5.0 or better
- Macromedia Flash 6 is not required, but preferred for users to receive the best user experience
- The following operating systems are supported: Windows 98SE, ME, 2000, XP Home and Professional, Macintosh.
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Question:
Why doesn't the music player start automatically when the disc is inserted into my PC drive?
Answer:
Your disc has been designed to start automatically when you insert it into your PC's disc drive. This process is known as Autorun. If your disc does not start automatically, Autorun may have been disabled on your PC. If this happens, you can start the disc as follows:
- On the taskbar, click the Start button, and then click Run.
- Click Browse
- From the Look in drop-down menu, click the disc drive.
- Double-click PlayCDS.exe.
- From the Run box, click OK.
- If your disc does not automatically start after that, please verify that the computer meets the requirements for this disc:
--- Windows Media Player (WMP) 7.1 or better
--- Internet Explorer 5.0 or better
--- Macromedia Flash 6 is not required, but preferred for users to receive the best user experience
--- The following operating systems are supported: Windows 98SE, ME, 2000, XP Home and Professional, Macintosh
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Question:
Can content protected discs be played on car players? DVD players?
Answer:
Content protection offers near perfect playability across all devices, including car players and DVD players.
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Question:
Can I export tracks to my iPod?
Answer:
Content protection technology does not work with iPods that use iTunes for Windows, as Apple is still not licensing their proprietary rights management system that is used on iPod. The music industry as a whole is working to convince Apple to license their system, at which point you will be able to export protected tracks to your iPod.
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Question:
To which portable devices can content protected tracks be exported?
Answer:
Protected tracks can be exported to devices that comply with the Windows Media DRM (Digital Rights Management. For a list of compatible devices please click the link below
compatible devices -
Question:
Burning copies on older drives.
Answer:
It is recommended that the 'Most Reliable' speed setting is used for burning discs on older systems. This option is available via the 'Advanced' button on the 'Burn Disc' page of the on-disc player.
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Question:
Does content protection technology track information about my PC?
Answer:
The software that is installed is responsible solely for protecting the copyrighted music on the original disc from unauthorized duplication. It does not collect information on PC usage, the user, or anything else. No aspect of the software can be construed as a virus or spyware. While there may be software installed to permit the user to create protected copies of the original disc, the user must always approve the installation of any content protection software on their PC. You are also able to uninstall the protection software but you should be aware that in doing so you will remove the ability to rip and burn copies of the disc.
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Question:
Why do I see unexpected mouse movements when I use a content protected disc on a PC?
Answer:
Holding down the Shift key continuously may cause the 'Sticky Keys' feature in Windows to be activated. This feature causes the mouse to act as though the Shift key is being held down, even if the key is not being used at the moment. The result is that any mouse clicks act as a multiple select operation. This is a standard Windows feature, and is not caused by the disc. To avoid this behavior, do not use the Shift key when playing a content protected disc.
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Question:
Is the protected disc compatible with Windows Media Player (WMP) 10?
Answer:
The disc is compatible with WMP10. We are aware of incompatibilities with beta versions of WMP10, but if you upgrade to the final release of the software you should not have any issue.
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Question:
This disc does not play on my CD player.
Answer:
Please test the disc on a different audio player. If the disc fails to play on more than one player, it is likely to be a faulty disc and should be returned to your retailer. If the problem is specific to one particular player, please report the problem to us by clicking on EMI Content Protection Problem Reporting Form at the top of this page. You will automatically be redirected to the on-line problem reporting form, where you can enter details of the problem you are currently experiencing.If we are made aware of problems with a specific device or player, we will communicate that information to our technology suppliers so it can hopefully be fixed in future versions of the technology.
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